Terms & Conditions

Conditions Relating to Your Use of Letlink.co.uk


Registered No. 02681006
Registered in England
Registered Office: 110 Withycombe Village Road, Exmouth, EX8 3AG. UK
VAT Reg No. 636 7898 76

The Letink website is owned and controlled by The Letting Centre Limited.

All rights including copyright in the content of these Letlink web pages including all Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are owned or controlled by The Letting Centre Limited and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with The Letting Centre or using this Web site for individual non-commercial use. Any other use of materials on this Web site including reproduction for purposes other than those noted above, broadcasting, downloading, storage or playing in public, modification, distribution or republication without the prior written permission of The Letting Centre is strictly prohibited.

Governing Law and Contract Formation and Company Details

Any contract between you and the Letting Centre will be deemed to have been concluded in the United Kingdom, and shall be interpreted, construed and enforced in all respects in accordance with the laws of England.

No contract will exist between you and The Letting Centre for the sale by it to you of any product unless and until The Letting Centre accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time The Letting Centre sends the e-mail to you (whether or not you receive that e-mail).

Changes to these Terms

We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of them. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such Terms.

Exclusions and limitations of liability

All information and/or data on the Site is provided on an “as is” basis. Save to the extent required by law, no representations, warranties or terms of any kind are made (or shall be implied by statute or otherwise) in respect of the Site or the Content, including, without limitation, warranties of satisfactory quality, conformity to contract, accuracy, adequacy, conformity to description or fitness for any particular purpose.

You agree that The Letting Centre, its directors, employees, agents or other representatives, data providers or affiliates will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances for any amount or kind of loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any anticipated loss of profit, loss of profit, loss of opportunity, loss of data, costs and fines and/or any special or incidental damages of any kind) that may result to you or a third party arising from or connected in any way to:

  • interruption of business; or access or other delays, terminations, suspensions, denials or access interruptions to the Site; or
  • third party website links on the Site;or
  • reliance on the information contained on the Site; or
  • computer viruses, system failures or malfunctions which may occur in connection with your use of the site; or
  • any inaccuracies, omissions or misleading, false or deceptive statement in the Content; or
  • events beyond our reasonable control.

Notwithstanding any provision of these Terms, The Letting Centre does not exclude or limit its liability for:

  • death or personal injury caused by its negligence or that of any of its officers, employees or agents; or fraudulent misrepresentation; or
  • any liability which it is not lawful to exclude either now or in the future.

Your Profile

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Profile area of the website when you are logged in.

Letlink.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.


We aim to ship all items within three working days of receiving your order, though we cannot guarantee this. Where an item is not in stock we make every effort to get the product to you as soon as possible.

We will send you an email to confirm your order has been received and whether or not it has been accepted.

Price and availability information displayed on the Letlink web site are subject to change without notice.

Where a purchase has been made for a Pseries licence, Gold or Pro-Gold membership, you are required to comply with our Pseries licence terms which can be viewed here.

Returns Policy

These Terms and Conditions do not affect your statutory rights

At Letlink we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Privacy Policy

At Letlink, we recognise the privacy needs of our site users and visitors. You should be able to choose what information you want to share and decide what will happen to that information once it has been shared. Protecting your personal information is vitally important.  Please view our Privacy Policy here.

For Printed/Hardcopy Items:

If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 30 days, and we will send you a full refund for the price you paid for the item.

Delivery charges for defective items:

If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return an item by post:

To return an item, please contact us by telephoning the number set out below quoting your reference number. Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals. Then send the package to the address at the bottom of this page.

The return address is:

The Letting Centre Limited
13 Fleetsbridge Business Centre
Upton Road
BH17 7AF
Phone: UK residents 01258 857375  (Non-UK residents: +44 (0)1258 857375)

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.

If we do not receive the item back from you within a reasonable time, we may arrange for collection of the item at your cost.

As soon as we receive your returned items following cancellation of your order, we will refund within 10 days the purchase price for that item (including, as appropriate, any costs of outward carriage we may have charged you) less, if relevant, any part of the costs of returning the items to us not paid by you or the cost of collection incurred by us.

January 2020