Privacy Policy

At LETLINK, it is our policy to protect the confidentiality of our users.
We will not sell on your email and other details to other companies

Our full privacy policy is set out below, and governs your use of any Letlink Service

At Letlink, we recognise the privacy needs of our site users and visitors. You should be able to choose what information you want to share and decide what will happen to that information once it has been shared. Protecting your personal information is vitally important.

Collected Information
If you choose to use and or purchase a Letlink / Letting Centre product or service, we may ask you to provide us with certain personal information, such as your name, physical and electronic mail (“e-mail”) addresses, phone number, domain name and other information that by itself, or in combination with other information, may be identifiable to you as a specific individual.  Data collected will not be kept for longer than necessary.  We may also ask for financial information, such as account or credit card numbers, and demographic information, such as your postcode.  

Please be aware that Letlink advertisers, and web sites that have links on our sites, and provider/distributor partners may also collect personally identifiable information about you through their own websites. The information practices of these Internet access partners, advertisers, and web sites linked to Letlink and provider/distributor partners, are not governed by this Privacy Policy. What these other sites do with that information is governed by the privacy policy for that site and not this policy. You are encouraged to review the privacy policy on any site you visit.

Information Requests
You may be able to request information on our sites regarding products and services, including technical support and customer service, by using online forms. We may ask that you provide certain contact information to allow us to fulfill your request and to send you information about Letlink’s products and services.

Ordering online for a Letlink product or service is secure and convenient. Our ordering process is protected by the Secure Sockets Layer (“SSL”) protocol, which encrypts your information and confirms the identity of the Letlink server before completing your transaction. We recommend you use the latest browsers to ensure that you are protected by advances in security technology.

Letlink will not sell, rent, trade, or disclose individual Customer information to any third parties or outside companies who will use the information to contact you or who will share the information with others without your permission. It may be necessary to disclose information in special cases when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating Letlink’s policies or may be causing injury to or interference with (either intentionally or unintentionally) the rights or property of Letlink , other Letlink users, or anyone else that could be harmed by such activities. Letlink may disclose or access account information when we believe in good faith that the law requires it or for administrative and other purposes that we deem necessary to maintain, service, and improve our products and Services.

Use of Information
The use of an individual’s e-mail address is necessary to keep our users well informed of maintenance issues, escalated critical issues, problem resolutions that may arise with your Letlink service.  We will use e-mail addresses to provide users with necessary information regarding their membership such as confirmations, changes and renewals which fulfils the lawful basis of legitimate interest under the General Data Protection Regulations.  We will also use email addresses to provide Handbook, Pseries, Gold and Pro-Gold users with necessary legal updates to our documents and informative newsletters to fulfil our contract obligation to those customers.

Please note that Letlink is required to provide information to outside companies (such as a credit card/direct debit processing company) who perform certain functions on our behalf for billing purposes. We will not permit those companies to use the gathered information for other than the stated purpose.  We do not store credit card details on our website.

You should be able to update your own subscription and contact details within the Letlink system. If you are having difficulties changing or modifying information you have previously provided to us, please contact us.  

Some of the websites we host place small bits of text or “cookies” onto your computer’s hard drive. Cookies enable us to deliver content specific to your interests and keep track of your password so you do not have to re-enter it each time you visit our web sites. After you accept a cookie, it is passed from your browser to our servers each time you request a page. This cookie consists of a unique token that anonymously identifies to the server so that you can more easily access the features of the Letlink service. Please note that you may configure your web browser to warn you before you accept a cookie.

Customer E-mails
Letlink will not read or disclose e-mail content to others unless required by law or deemed necessary to operate our services.  You have a right to opt out of receiving emails from us.   

Complaints or queries
If you have a complaint or a query regarding the way we collect or use personal information you can contact us using our online form or write to us at:

The Letting Centre Ltd, 13 Fleetsbridge Business Centre, Upton Road, Poole, Dorset, BH17 7AF.

Changes to the Privacy Policy
In the event our Privacy Policy needs to be modified, we would aim to advise all users of any significant changes via the email details supplied to us. Any changes to this privacy policy will be reflected in the next revision of this Privacy Policy, which will be posted on the Letlink web site.