Terms and Conditions
The Letting Centre Documents may be produced by the Licence Holder in unlimited quantities at the specified business address for the period of the licence, subject to the terms and conditions below.
1. DEFINITIONS. Certain Letting Centre agreements, forms and other documents are provided to the Licence Holder under an annual subscription licence (the Documents). These terms refer to the licensing of the Documents to the Licence Holder specified in the Licence Agreement. The Letting Centre warrants that it is the copyright holder of the Documents.
2. VARIATION. These Terms and Conditions which supersede previous conditions, shall apply to the licensing of the Documents between the Letting Centre and the Licence Holder. The Letting Centre may vary these terms at any time or times by way of 28 days written notice to the Licence Holder. No other variation of these conditions shall be binding upon the Letting Centre unless previously agreed in writing by The Letting Centre.
3. SPECIFICATION. Specifications, descriptions and prices for products are given in good faith and current at time of printing. However, errors may occur in preparation and printing of literature and ongoing development may cause specific features to change. Orders are thus accepted subject to product availability and current specification.
4. COPYRIGHT. Unless otherwise specified, the Documents are the copyright of the Letting Centre. The Licence Holder is granted a licence to reproduce the Documents at the designated business premises or office as required. However, in order to protect the Letting Centre copyright, we request that our copyright notice is always clearly displayed on any reproduction of the Documents (whether they are reproduced as a whole or in part) – see below.
5. LICENCE CONDITIONS FOR USE OF LETTING CENTRE DOCUMENTS. These Documents are made available under the following conditions:
(i) The Licence Holder is granted a licence to use and reproduce the Documents only at the address or premises detailed on the licence (the ‘Registered Office’) unless otherwise specified and agreed in writing.
(ii) The licence is valid until the specified licence renewal date and will automatically renew each year upon payment of the annual licence fee by the Licence Holder. Where the licence fee has not been paid within one month after the renewal date the Licence Holder will not be entitled to use and reproduce the Documents until the licence fee has been paid. Renewal of the licence fee allows the Licence Holder to continue to use the documents and receive any legal revisions to them during the licence period. The Documents are protected under copyright law and cannot be used without a valid licence. Any lapses in the renewal of the licence may invalidate the Licence Holder’s Compliance Support Guarantee.
(iii) The Licence Holder may only use the Documents within the letting or property management business at the Registered Office of the Licence Holder.
(iv) The Documents may not be resold individually or in bulk or distributed on a similar commercial basis for any other purpose or used for online business models or otherwise used outside the business of the Licence Holder.
(v) The Documents or any part of these Documents are not to be published on any internet site or similar media without prior written agreement from The Letting Centre. No part or parts of any document may be stored in any retrieval system or reproduced or transmitted in any form by means of electronic, mechanical or reprographic reproduction or recording or otherwise without a current licence agreement or other prior written agreement from the Letting Centre
(v) The licence fee is payable annually in advance at the beginning of each year and may be varied at the discretion of the Letting Centre.
(vi) The Licence Holder shall display and include the appropriate Letting Centre logo and copyright notice as supplied with the original Documents e.g. ‘© The Letting Centre 2026’ in any copy or reproduction (whether in whole or in part) of the Documents.
(vii) The licence agreement may be terminated by either party giving written notice to the other before the end of the licence period. Where the licence has been terminated or has expired due to non-payment of the licence fee the Licence Holder must not use the Documents and must delete any saved Document templates from the Licence Holder’s devices.
(viii) The Letting Centre may terminate the licence agreement forthwith in the event of breach of or failure to comply with any of the terms hereof by the Licence Holder.
(ix) For a period up to 36 months from the expiry date of the licence agreement, the Licence Holder agrees to supply the Letting Centre on demand within 7 days, information relating to and copies of agreements and forms currently being used by the Licence Holder. The use of Letting Centre Documents without licence or the failure to provide adequate information in this respect shall render the company or firm liable to pay the full annual licence fee at the rate published at the time the Letting Centre become aware of the use of the forms without licence or the failure to provide the information.
(x) The Licence Holder is required to notify the Letting Centre if the Licence Holder wishes to discontinue the licence otherwise it will be assumed on reaching the end of the current licence period that the licence is to continue for another annual period.
(xi) The Letting Centre tenancy agreements are provided with a Compliance Support Guarantee – the terms of which can be viewed here. The Letting Centre Compliance Support Guarantee does not include the provision of general legal advice or technical advice on using the Documents or dealing with problems arising out of a tenancy that has been created. The Compliance Support Guarantee is only available to a valid Licence Holder. You will be a valid Licence Holder ONLY where your licence subscription is current, has been paid in full at the time of any compliance support request and where the licence has been maintained continuously (and not lapsed) during the TWO year period immediately prior to any support request or claim. Compliance support will be provided to the Licence Holder by the Letting Centre in specific and limited circumstances – this is where some wording in the Letting Centre standard agreements has been questioned or disputed by a landlord, tenant, lender or professional advisor. The Letting Centre will provide the necessary advice or support to prove or provide compliance. The Letting Centre will only cover your loss if our legal forms are at fault (ie. the Compliance Support Guarantee does not cover loss incurred through misuse of the forms – it is important that you follow the use guidelines and advice in the Drafting and Guidance Notes).
6. INDEMNITY. The Licence Holder accepts that any documents or products supplied by the Letting Centre are to be used with adequate prior knowledge of the law of landlord and tenant and indemnifies the Letting Centre against any debts, claims or other liabilities that may occur through their use or misuse or where non-authorised amendments are made.
7. MEMBERSHIPS. Gold membership is for private individual landlord use and cannot be purchased for letting agents or online business models. Pro-Gold membership is for letting agent use and the membership price is for a single office and excludes online business models. ‘Single office’ means a letting business operating from a single office location letting up to 400 properties in a single local area. Businesses with multiple office locations letting more than 400 properties or running internet based letting services will require a bespoke licence and should contact us to discuss an appropriate licence.
January 2026