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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013


The Regulations apply to contracts entered into on or after 13th June 2014.


The Regulations are aimed at those who enter into a contract with a consumer for the supply of goods and services. These Regulations apply throughout the United Kingdom and replace the Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008.

The Regulations provide that consumers must be provided with certain information before the consumer is bound by an on-premises, off-premises or a distance contract.

Property management professionals who enter into an off-premises or distance contract are also required to provide cancellation wording in their terms of business. The Regulations require that cancellation rights are set out to the consumer in a clear, legible and comprehensive manner and, where a right to cancel exists, a notice of right to cancel form must be given to the consumer. The consumer must be given a minimum fourteen calendar day cooling off period from the date of conclusion of the contract. Failure to include required information in the notice of the right to cancel will constitute an offence, resulting in a substantial fine at level 5 of the standard scale. (An example notice for this purpose is provided in the Library area of the Letlink website – see Letting Statutes and Forms section).

Key Provisions:

The Regulations have two important effects for letting agents regarding off-premises and distance contracts:

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