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Thursday, 01 June 2006 |
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A recent customer service audit conducted by the National Approved Letting Scheme (NALS) in Association with Nottingham Trent University has highlighted reassuring levels of landlord and tenant satisfaction with standards of service with lettings agents. The survey, which took responses from over six hundred participants, revealed that more than 90% of landlords, and 85% of tenants were satisfied with performance across a number of performance parameters.
Parameters where the agents scored particularly highly included advice on acceptable levels of rent (97.6%), transfer of utility services (94.8%) and checks on tenants (96%). Tenants found agents to be generally responsive to answer their questions (91.5%) and providing reasonable notice of intention to visit the property (89.6%). Agents in the survey were all members of NALS, a national accreditation scheme. |
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