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November 20, 2008, 12:02:52 PM
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Author Topic: Unfair Cleaning Charges  (Read 2257 times)
Marcus Courtice
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« on: February 14, 2007, 07:25:02 PM »

 Hi all thank god i found a site like this...maybe you can help... we are being charged a cleaning charge on a flat that we occupied for over 18 months ...when we entered the flat it was unfurnished ( officially although it contained old furniture that we were asked to remove if we didnt want it) the place was a mess, even though they had a weeks notice of our arrival the painters were still there as we arrived, cupboard doors were hanging off light fiiting were thick with dust and the place was a real mess, we accepted this as it was a contact through a family friend, when we left we cleaned from top to bottom and took photos 'just incase' lucky we did as they are telling us it was dirty and not ready to rent to the next clients...although 2 days after we moved out the flat was being shown to new potential clients and only 8 days later a cleaner was sent in...i spoke to the cleaner on that day after being told i would be charged and she said that there was only some dust on pipes and the the rest just needed a wipe over...its only £150 but its the principal of being given a dirty flat and accepting it in good will but when it came to us leaving we left it in a very clean state and are being charged! i know its a vague description of the situation but i will be able to give more info to anyone willing to help, do we have a case? thx to anyone that can help and had the patience to read this , Marcus
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Freddy Crabbe
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« Reply #1 on: February 16, 2007, 02:55:17 PM »

I suggest that you make a claim in the small claims court for the amount charged, which I suppose has been taken from your deposit.  You will have to pay a fee for doing that but the amount can be included in the claim you make.  I doubt the landlord will take the trouble to go to court for £150 so may pay up but you should be aware that I have seen cases in which even awards made by a court have not been paid and then it can be a long stressful and costly business getting what is due.  It may be better to write it off to experience.  Much depends on your tenacity and ability to stay the course.
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sovereign inventories
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« Reply #2 on: September 25, 2007, 03:52:18 PM »

i run a inventory company and as i keep saying,,,,if no inventory was signed when you moved in then he has no leg to stand on,,,,,,, ,,,,,,,,, he has no proof of condition
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R Clarke
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« Reply #3 on: September 04, 2008, 01:25:52 AM »

Glad to have found thid website especially because I'm a Canadian letting in the UK so I'm not familiar with UK legislation regarding landlords and tenants. What happened was that the sliding shower screen door in the bathroom was occassionally tough to close but not so much that I thought it warranted immediate attention. One day I could not for the life of me get it unstuck and the whole door fell on me in the bathtub, I injured myself though not seriously, and it made a small hole in the tub. I immediately called the letting agency and told them what happened and they sent out the contractor, who by the way is a close friend of the landlords, came in and siliconed the hole and a few days later replaced the door. The door did not brake it was made of probably plexi-glass, the letting agency said they would let us know who was to pay for it. We kept asking thinking it was a poor quality and faulty door that was installed in the first place and for three months we could not get an answer. Finally they said it was our fault and responsibilty and said they wanted 180 pounds for it! To this day I have not seen the invoice and considering the close friend of the landlords installed it I positive it could not have cost that much. They have been very rude when before this we had a great relationship and dismissed me saying the price was fair without showing me the invoice! I think the burden falls on the landlords but don't know how to prove it! If anyone can help that would be great!
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